2.75 Carat Lab-Grown Round Brilliant Diamond Cross Pendant in 14K White Gold

Shipping Policy

Processing Time:
Orders are processed within 1–3 business days. Custom or made-to-order pieces may require additional time, which will be communicated accordingly.

Delivery Timeline:
UAE: 1–3 business days
GCC & International: 3–7 business days (subject to customs clearance)

Order Tracking:
Once dispatched, you will receive a tracking number via email or SMS to monitor your shipment.

Shipping Charges:
Free shipping may apply on qualifying orders. Standard shipping fees apply where applicable. International shipping charges vary by destination.

Returns & Exchanges

Return Eligibility:
Returns are accepted within 7 days of delivery. Items must be unused, in original condition, and accompanied by original packaging and invoice.

Non-Returnable Items:
Customized or personalized jewellery
Resized or altered items
Earrings (for hygiene reasons)
Items damaged due to misuse or wear

Refund Process:
Once the returned item is inspected and approved, refunds will be processed to the original payment method within 7–10 business days. Shipping charges are non-refundable.

Damaged or Incorrect Items:
Please notify us within 24 hours of delivery with clear photos of the product and packaging. Our team will assist with a replacement or refund after verification.

Return Assistance:
For return requests, please contact our customer support team. We will guide you through the process to ensure a smooth experience.